Prescriptions

Requesting Medication

We encourage patients to use the NHS App or another online service to order their repeat medication, where possible.  The NHS App gives people who take regularly prescribed medication a quick, easy, and more convenient way to request their next repeat prescription. You can send your request any time of day. It can be accessed via your mobile phone, computer or tablet. You need to be aged 13 or over to register. To find out more about the NHS App click HERE or for other providers click HERE, please note this is not an exhaustive list.

Should you not have access to or are unable to use an online service provider to order your repeat medication, you can submit a written request or use the right-hand slip on your prescription which shows the authorised repeats available for you to order. Please tick and initial each item you require. You can post or deliver the slip to your surgery. If you are ordering using your Repeat Prescription Request slip, please ONLY tick the medicines you need. Please put a line through the items you do not need. If you do not have your repeat slip available, reception can provide you with a copy.

Should you need to request an ‘acute’ medication, please complete an administrative eConsult form, which will then be sent to our team and reviewed by the doctor.

For reasons of confidentiality, we are unable to take repeat prescription requests over the telephone. We also do not accept prescription requests via email. All requests for medication or repeat prescriptions require at least 3  working days notice.

If you’ve arranged to collect your medication or prescription from a pharmacy, please ensure you allow sufficient time for processing.

If you wish your prescription to be posted, please provide a stamped self -addressed envelope.

If you wish to request a medication that is not on your repeat medication or of there is any query on your medication, please note that it may take up to a week to complete your request.

Prescription Queries

Please submit any medication queries by completing an Administrative Online Consultation form. If you need to speak to someone, please call 01442 500164; the prescription line is open from 11am to 1pm. Monday to Friday.

Nominated Pharmacy

Please ensure you have notified the surgery of your preferred pharmacy so prescriptions can be sent directly to them for your collection.

You can use the Pharmacy Finder below to find your nearest pharmacy.

Out of Hours

If you have run out of prescribed medicines and need some urgently, there are a few ways to get an emergency supply, including out of hours. Click HERE for more information.

Prescription Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. From April 1st 2023, the NHS charge for a single prescription item will be £9.65.

Prescription Prepayment Certificates (PPCs) offer real savings for people who need extensive medication. If you are on 2 monthly medications or more, it is more cost effective to purchase a PPC and the charges of these are:

• 3 Month PPC                  £31.25
• 12 Month PPC                £111.60

Telephone advice and order line 0300 330 1341

General Public – Buy or Renew a PPC On-line

HRT Prescription Prepayment Certificate (PPC)

You can now get cheaper HRT through the new HRT Prescription Prepayment Certificate (PPC). This could save you money if you pay for more than two HRT prescriptions within 12 months. For more information click HERE

There is further information about prescription exemptions and fees on the NHS website

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review the regular medications and notification should appear on your repeat slip.