Everest House Surgery

Everest Way, Hemel Hempstead, Herts, HP2 4HY

Telephone: 01442 500 164

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Pharmacy First

Pharmacy First for Minor Illnesses

The NHS Pharmacy first is an NHS England initiative providing convenient treatment closer to patients’ homes.

Lots of conditions are more appropriate for a consultation with a Community Pharmacist, rather than a GP. Our team will discuss your symptoms and, if appropriate, refer you for a same day appointment with our community pharmacist colleagues at a local community pharmacy for a personal consultation. You will have a choice over which pharmacy you are referred to.

What is an NHS Community Pharmacist Consultation?

  • It’s a one-to-one consultation with a fully qualified pharmacist at a local pharmacy.
  • It involves a clinical assessment and conversation with the pharmacist.
  • The consultation is normally by phone in the first instance or in the privacy of a consultation room at the pharmacy.
  • The pharmacist will normally contact the patient within 4 working hours.

How can the pharmacist help?

  • The pharmacist has the right clinical training to assess you and recommend the best treatment for some common conditions.
  • If your symptoms suggest it’s more serious, the pharmacist will help you to get an urgent GP appointment if needed.
  • If you don’t need any treatment the pharmacist will be able to provide reassurance and advice – for example, a minor ailment that may get better on its own.
  • To help with symptoms, the pharmacist may suggest an over-the-counter medicine that can be purchased.
    What happens next?

The pharmacist will make a record of the outcome and send it back to your GP.

What conditions can the pharmacist treat?

Pharmacists have been backed by Government and the NHS to provide a new ‘Pharmacy First’ service.

The service enables pharmacists to offer advice to patients and supply NHS medicines (including antibiotics), where clinically appropriate,

Local Pharmacies that provide this service include

  • Byron’s Pharmacy
  • Nash Chemist
  • Fernville Pharmacy
  • Jupiter Chemist
  • Superdrug, Marlowes
  • Boots, Marlowes
  • Boots Stoney Croft
  • Woods Pharmacy
  • Gadebridge Pharmacy

What conditions are not referred to the pharmacist?

Generally, this will include:

  • Children under 1 year old
  • Immunosuppressed patients
  • Severe symptoms
  • Pregnant patients
  • Symptoms/conditions that have lasted more than 3 weeks

This service will help free up GPs to deal with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.


Opening Times

  • Monday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Tuesday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Wednesday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Thursday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Friday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Saturday
  • Sunday
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