Everest Way, Hemel Hempstead, Herts, HP2 4HY
Telephone: 01442 500 164
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From 5th December 2022 the practice asks that all requests for urgent appointments or home visits are made before 11am. This is to allow us to prioritise our resources to meet the required demand on the practice.
We run a GP lead triage system and all requests for urgent on the day appointments will be asked a short series of questions. Whilst we understand that not all patients are comfortable in sharing information with other members of practice staff, we assure you that all of our team are highly trained and treat all information in the strictest confidence. The information you give will be passed to our triaging clinican who will then advise on the appropriate course of action. This may be an urgent on the day appointment or it may be a referral to the Community Pharmacy Consultation Service, an appointment with one of our Paramedics or even an appointment with another of our Allied Health Professionals such as our First Contact Physiotherapist. The practice also has access to minor illness and injury services at St Albans hospital and a limited number of appointments as another local surgery. All of these service and resources are used to help us ensure that we are able to safely ensure our services are best used.
There may be times when we are unable to immediately offer an appointment or put you on the GP triage list. In those instances, we may again refer you to one of the above alternative services or ask you to complete an eConsult here on the practice website. This allows us to extend our patient triage offering and allow patients to avoid sometimes lengthy wait times in the call queue or to request administrative help without phoning us at all.
If you require a non-urgent appointment the reception team will still be able to book routine non-urgent appointments directly with your own named GP 2-3 weeks in advance.